Legal & Consumer Information — New Zealand
Important terms, consumer rights under New Zealand law, warranty, returns and how we handle complaints for Corvaneli bespoke jewellery.
This page sets out key legal information relevant to purchases and services provided in New Zealand, including your rights under the Consumer Guarantees Act and protections under the Fair Trading Act.
Terms of Service
By commissioning or purchasing goods from Corvaneli you agree to our terms which include: bespoke design timelines, payment milestones, ownership transfer upon final payment, and bespoke product non-returnability unless there is a manufacturing fault.
- Quotes and estimates are valid for 30 days unless stated otherwise.
- Custom commissions require a deposit (typically 30–50%) to commence work.
- Lead times vary by design and material availability; estimated timelines are provided in writing.
We recommend retaining all documentation and design approvals for future reference and warranty claims.
Consumer Guarantees & Fair Trading (NZ)
The Consumer Guarantees Act 1993 (CGA) provides statutory guarantees for goods and services purchased in New Zealand. Corvaneli complies with these requirements: goods must be of acceptable quality, fit for purpose, match description, and any services must be carried out with reasonable care and skill.
Under the Fair Trading Act 1986 we must not engage in misleading or deceptive conduct and must provide accurate descriptions of products and services.
If a product fails to meet guarantees you are entitled to remedies including repair, replacement or refund depending on the circumstance and severity.
Please notify us as soon as a problem is discovered. For workmanship or manufacturing faults, we will assess and offer an appropriate remedy in line with NZ law.
Repairs, Returns & Warranty
Corvaneli offers a workmanship warranty on repairs and new bespoke pieces. Warranty scope and duration depend on the piece and materials; please retain proof of purchase.
| Issue | Typical Remedy | Timeframe |
|---|---|---|
| Manufacturing defect | Repair or replacement | Assessed within 14 days |
| Stone loss due to setting fault | Repair or secure setting | Repair within 21–28 days |
| Normal wear & tear | Paid repair service | Quoted per item |
This table is a guide only. Specific remedies are determined case-by-case in line with the CGA.
Complaints & Dispute Resolution
If you are not satisfied, please contact us first — most matters are resolved quickly. If unresolved, you may be entitled to external dispute resolution via the Disputes Tribunal or other NZ consumer bodies.
Address: Unit 4B, 56 Wellesley Street West, Auckland 1010
Phone: + (64) 21 873-46-59
Submit a complaint
Intellectual Property & Photography
All designs, images, and text displayed on corvaneli.net and associated materials are the intellectual property of Corvaneli unless otherwise noted. Commercial use, reproduction, or adaptation without written permission is prohibited.
For licensing enquiries or press requests please contact us via the Contacts page.
